MM
New York
Marvin Mitchell
Customer Success & Digital Strategy Leader — AI Adoption & Enterprise Transformation
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New York
Customer Success & Digital Strategy Leader — AI Adoption & Enterprise Transformation
Profile
In an era where "digital transformation" is often a buzzword, Marvin Mitchell has spent nearly two decades making it a reality. A Harvard certified Customer Success and Digital Strategy leader with a rare hybrid DNA, Mitchell is the executive who can deconstruct a cloud infrastructure bottleneck in the morning and lead a multi-million dollar GTM strategy session in the afternoon.
His career is defined by high-stakes problem-solving. During his tenure within the Broadcom and VMware ecosystems, he became a go-to fixer for enterprise-level challenges, ultimately securing more than $50M in at-risk annual recurring revenue. His ability to stabilize volatile accounts is rooted in a foundational decade as an empathetic engineer and product owner.
Perhaps his most visible contribution to the digital landscape was his work with NBCUniversal — Mitchell was instrumental in the foundational digital and emerging technology strategy for Peacock, a project that required balancing massive technical scale with the nuances of a global streaming launch.
Today, as a Google-certified AI Leader and Anthropic AI-certified strategist, he helps organizations navigate the shift from legacy processes to AI-driven growth — democratizing efficiency without losing the human core.
Career
Team Lead, Strategic Customer Success & Advisory Engagement Director
Designed consumption-driven adoption frameworks for Kubernetes and Tanzu platforms across Fortune 500 accounts. Coordinated cross-functional delivery through the VMware → Broadcom acquisition, coaching 12+ CSMs and TAMs while sustaining 95%+ gross retention.
$50M+ ARR secured · 120% NRRDirector, Program Management & Digital Engagement / Sr. Director, Technology
Founding member of the Peacock platform team. Led foundational strategy and end-to-end technology transformation — architecting a vendor ecosystem, aligning 23+ business units, and tripling streaming revenue while reducing operational costs by 20%.
$20M+ operational savingsManager, E-Commerce Engineering
Managed the engineering backbone of a $7B quarterly revenue e-commerce platform during a critical period of digital retail expansion. Oversaw platform stability, feature delivery, and performance optimization across high-traffic seasonal cycles — ensuring the infrastructure scaled to meet demand spikes that defined the brand's revenue model.
Technical Manager
Led a 25+ person engineering team building consumer-facing platforms at one of the era's defining internet companies. Owned full-stack development, database architecture, and API integrations — sharpening the technical leadership instincts that would anchor every role that followed.
Credentials
Harvard Business School
AI & Emerging Technology
Professional
Value Advisory
Practical, certified expertise in Generative AI and agentic deployment — helping organizations move from pilot to production with measurable business outcomes.
Building Centers of Excellence, health scoring frameworks, and lifecycle playbooks that drive retention, expansion, and customer-led growth.
Navigating complex organizational change — from platform migrations to M&A integration — with cross-functional ecosystem orchestration.
Driving portfolio outcomes from ideation through pilot to production — aligning engineering, product, and business stakeholders across complex delivery lifecycles with governance that scales.
Translating technical capabilities into business outcomes. Moving C-suite conversations from feature adoption to strategic ROI alignment.
Open to leadership roles, advisory engagements, and impactful partnerships.